M-PESA Improving Service Delivery

By Leakey Sonkoyo


The introduction of M-pesa as one of the payment options for Kenya Forest Service’s (KFS) goods and services has tremendously improved service delivery by making it easier and safer for clients to access services. This was observed by the Finance Committee of the KFS Board when they toured parts of the Mau Conservancy to review the efficacy of the M-pesa mode of payment as well as the review of boarded assets. The committee leant that apart from helping clients get services faster, the system had also helped improve revenue collection. 

The committee led by its chairman Ben Gethi visited the Head of Conservancy’s (HOC) office in Nakuru where they familiarized themselves with how ‘lipa na M-pesa’ payment system works. At the HOC’S office, the committee learnt that the system is mostly used for renewal of movement permits for forest products on transit. The committee later examined several items earmarked for boarding including old vehicles and equipment. 

The committee later visited Eldama Ravine where the offices of the Ecosystem Conservator for Baringo County are situated. Here the Finance Committee noted that the M-pesa payment option had greatly improved revenue collection. This was attributed to the fact that clients use the system to pay for small and medium sized bills amounting to Ksh. 70 000 per transaction and upto Ksh. 140 000 per day. The officers at the EC’s office applauded the system saying that it had also improved the security of the money transacted and officers handling money as they no longer deal with hard cash. 

Speaking at Sabatia Forest Station in Koibatek Sub-County, the Vice Chairperson of the KFS Board Ms. Naomi Apali lauded the system noting that the Service will continue embracing new technology meant at service delivery improvement in its quest to fulfill its mandate. The Vice Chairperson while addressing members of the Community Forest Association who had gathered urged them to work in partnership with KFS for mutual benefit. 

On his part, Mr. Gethi said that the Board was keen to see to it that no revenue is lost even as it seeks more ways of diversifying sources of revenue for the Service. “We must utilize our resources and assets prudently so that we can conserve and manage our forests effectively,” he said. 

The committee also visited Narasha Forest Station and Sorget Forest Station in Kericho 

County where they met and engaged the staff on matters concerning their welfare including living conditions especially at the forest station. 


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