Fill Customer Feedback Questionaire

Customer Feedback Questionaire

Thank you for using the services of the Kenya Forest Service (KFS). It was our pleasure to work with you. In order to serve you better we would appreciate feedback on the quality of service provided by the KFS staff. We hope you will take the time to help us improve our services, by providing frank answers to the following questions.

Other (Specify)

2. Were you served within the stipulated time as per the KFS Service Charter?

Yes
No

3. Was the Process of seeking the service clear and easy to follow?

Yes
No

4. How fast were you served?

Very Fast
Fast
Slow

5. Please rate the level of satisfaction with the quality of service offered.

Very satisfied
Satisfied
Poor

6. Have you visited the KFS Website?

Yes
No

7. If yes, was the Website useful in obtaining information about KFS?

Yes
No

8. How would you compare the quality of KFS services with those of other similar organizations?

Better
Same
Worse

9. Please give any other comment about service delivery by KFS (Positive or Negative)

10. Please give suggestions on ways of improving our services

The information you have provided will be treated with confidence and will solely be used for our service improvement purposes. Thank you for your cooperation.